Cummins Inc. Technical Service Manager in Gladbeck, Germany
Technical Service Manager
When looking for your next career opportunity, are you looking to be a part of a business that will positively impact the world we live in ?
At our Herten site in Germany , Cummins is developing innovative hydrogen fuel cell technologies that can generate hydrogen for various applications with zero emissions - contributing to a safe and healthy environment for future generations.
We are currently recruiting a Technical Service Manager who will oversee a team of eleven service colleagues , ensuring that customer needs are met to a high standard and that all agreed service levels are adhered to, with a high level of customer satisfaction.
Oversee all operations including service staff and supervisors to resolve the more complex business challenge, while ensuring customer needs are met without interruption to service levels/expectations.
Establish positive and professional working relationships with key customers, ensuring that work produced meets company standards, holding their self and others accountable to meet commitments, whilst mitigating potential conflicts.
Optimize and implement an effective communication and reporting process, having an overview of all service-related ERP work.
Communicate both internally and externally at all level is key to ensure clear understanding of the unique needs of different audiences while working in partnership with other business units to deliver customer requirements.
Coach and develop a team of capable individuals – ensuring that key deliverables are met whilst also maintaining a focus on personal development.
To be a success in your role you will need:
Must have demonstrable experience leading a service management team within the heavy-duty industry.
Existing experience of change management would be highly advantageous
A high level of German language skills is essential
Primary Location Germany-North Rhine Westphalia-Bottrop-Germany, Gladbeck, Hydrogenics GmbH
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting Oct 7, 2021, 1:08:02 AM
Unposting Date Ongoing
Req ID: 210006GV